Why are Western Data Systems WDS) and Martin Instrument combining into AllTerra Central?
Both companies have years of history in providing their customers excellent customer service, technical expertise and the latest Trimble solutions in the Geospatial, Engineering and Construction markets. By combining these two entities, we will have even more depth and expertise to better support our customers and prepare to bring the next generation of solutions to our customers. The management of both companies clearly saw the synergies that the merger would bring, and worked together to make it happen and create a world class solution.
Is the merger final?
Yes, but the two companies, WDS and Martin Instrument, will run in parallel as is for the next several months as the management teams of both companies work out the questions and kinks in bringing the two together.
Where will the company be headquartered?
The company will be headquartered in Austin TX. We will continue to use the Martin Instrument address at 116 E Huntland Dr. Austin TX 78752.
What is the management Structure of the new company?
Bobby Hempfling will be President of the new company and Mike Minick will be Vice President of Sales. Both Western Data Systems and Martin Instrument will both be providing senior level managers to the organization in the Operations, Sales, Service, Marketing and Finance roles.
Does Trimble support this merger?
Yes, Trimble is happy with the acquisition and is committed to us as a distribution partner in one of the largest, most robust economies in the world. We look forward to continuing to provide Trimble’s latest GNSS, MGIS and Robotic solutions, along with the cutting-edge solutions to come. We were fortunate to have the guidance and support of their management team in making this happen.
Will there be a change of focus in the products and solutions you offer?
Our focus is on the customer. To do the best job we can in supporting that focus on our customers we will continue to sell/lease/rent new and used GNSS, Optical surveying instruments and MGIS Solutions. We will continue to offer technical support and training on those products, as well as ongoing maintenance and equipment service on the gear we sell. We will keep our customer crews running with field supplies from all 7 of our stores in Midland, Oklahoma City, McAllen, Houston, Dallas, San Antonio and Austin.
Is Trimble the only product line you sell or rent?
No. We obviously have a focus on Trimble solutions, but also sell and support Nikon and Spectra Precision instruments, Microdrones and Delair UAVs, Seco Accessories and a diverse offering of specialty measurement solutions.
What Industries will AllTerra Central support?
We work with a wide range of customers and industries, including Surveying, Engineering, Construction and Layout services, Oil/Gas Pipelines, Marine, GIS professionals, GNSS infrastructure, TXDOT, other State and Local Government, Federal Government, Higher Education, Forensics and 3D mapping, just to name a few.
Who will Customers work with?
Customers will continue to work with the same professional sales, service and technical support people that they have always worked with. We want to make sure that the level of trust that customers have developed with their contact group does not diminish. For now, customers will also continue to see the same faces in the same stores, but we will gradually combine the stores, and integrate our staff to best support customers. Customers will not miss seeing any of their favorite people in any of the regions because of this merger. We are doing this to increase our strength, not diminish it.
Who do customers make payments to going forward, Allterra Central, WDS or Martin Instrument?
For the near future, customers should continue to make any payments to the entity that they have worked with and that is billing them. For now, those invoices will continue to come from Martin Instrument and WDS.
If a Customer has a quote from Martin Instrument or WDS currently, is the pricing still valid?
Yes, any outstanding quotes or bills will be honored at the agreed upon amount.
Will Customers face a disruption in Technical Support or Service of equipment?
None. Period… Our goal is to continue to provide the same level of service and support in the near term, and an even better level of support as we move forward with deeper staffs and shared abilities.
If a customer has a problem or a concern with this change, who should they contact?
Please feel free to contact anyone in our organization. If they have a specific question about structure, or a concern that they don’t want to share with their day-to-day contact, they can certainly call or email Bobby Hempfling at 512-282-4099 or at firstname.lastname@example.org