Tech Support

Need help? Call us at 866.565.4936 or email to get immeadiate assistance from AllTerra Level 2, Field-Certified, Survey Technicians.

AllTerra Central's knowledgable technical support experts are ready to help you with any questions you have. With over 20+ years of surveying field experience with Trimble products, you can trust that we can help you with almost every technical question you have.

Technical Support Library
Need to walk through it step-by-step. Click here-> Technical Support Library to visit our library of information and relevant documentation for your Surveying, GIS and Marine equipment questions. Find answers by browsing helpful articles and YouTube videos. You can also ask questions.

Every day we help customers with issues ranging from:

  Rover is not getting radio connection
  Limited range on your rover radio
  Base is not transmitting
  Bluetooth issues

Robotic Total Station
  Data collector not connecting with the robot
  Limited range with the robot
  Prism isn't being tracked

Conventional Total Station
Data collector not communicating with the instrument
  How to change the baud rate or a prism constant

VRS Issues
Can't connect to the VRS network
  Login fails when survey starts
  Stays in float after the survey is started

Data Collector Issues
  How to Bluetooth devices
  How to create a survey style
  Touchscreen stops working