Tech Support

tech support Need help?

Call our Technical Support Hotline at 866.565.4936
or email

AllTerra Central's knowledgable technical support experts - Level 2, Field-Certified, Survey and GIS Technicians - are ready to help you with any questions you have. With over 20+ years of surveying field experience with Trimble products, you can trust that we can help you with almost every technical question you have.

Technical Support Library
Need to walk through it step-by-step? Visit our Technical Support library of information and relevant documentation for your Surveying, GIS and Marine equipment questions. Find answers by browsing helpful articles and YouTube videos. You can also ask questions.

Click here-> Technical Support Library

ALERT: Urgent Critical change to GEOID 18 files. Click here

SPECIAL NOTE: NEW Radio Settings for the R8 and R10 receivers on the TDL-450 radio. Click here

Every day we help customers with issues ranging from:

- Rover is not getting radio connection
- Limited range on your rover radio
- Base is not transmitting
- Bluetooth issues

Robotic Total Station
- Data collector not connecting with the robot
- Limited range with the robot
- Prism isn't being tracked

Conventional Total Station
Data collector not communicating with the instrument

- How to change the baud rate or a prism constant

VRS Issues
- Can't connect to the VRS network
- Login fails when survey starts

- Stays in float after the survey is started

Data Collector Issues
- How to Bluetooth devices

- How to create a survey style
- Touchscreen stops working