FAQ's

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Frequently Asked Questions (FAQ)

Welcome to AllTerra Central's FAQ page! We're here to help you with any queries you might have about our policies. Below, you'll find information on our AllTerra Assurance warranty, shipping, technical support, return policy, and repairs.

Shipping

How long does shipping take?

  1. Shipping times vary depending on your location, shipping method selected, and the type of product purchased. Generally, orders placed before 2:00pm CST are processed same-day. AllTerra Central has several delivery options to fit your specific needs; choose your shipping method at checkout.
  2. Click here for more information about our shipping/delivery polices, and procedures.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. If for any reason you are unable to receive this information, please contact customer support via email customerservice@allterracentral.com

Technical Support

How can I get technical support for my product?

Our technical support team is available to assist you. You can reach them by filling out the service request form or by phone at (866)-565-4936. Click here for more information about AllTerra’s ATC Remote Support Program.

What are the support hours?

Technical support is available from 8:00 AM to 5:00 PM, Monday to Friday.

AllTerra Assurance Warranty

Is there a warranty on your Certified-Used products?

Yes, all our certified-used products come backed by *AllTerra Assurance with a 90 Days warranty covering manufacturing defects, to include non-functioning hardware/software. Additional manufacturer warranties are available for purchase for qualifying products.

For more information regarding “AllTerra Assurance” Warranty: click here 

Return Policy

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please visit our return policy page for return instructions and details.

Repairs

What should I do if my product needs repair?

AllTerra maintains and represents the pinnacle of excellence with our service department. Please fill out our service request form, or visit here for more detailed information

What do repairs cost?

Charges for repairs may vary depending on the warranty status and the nature of the repair.

How long do repairs usually take?

Repair times can vary, however AllTerra Central prides itself on quick-turnaround time. AllTerra Central has options for expedited service, which can be selected on the service request form.

Contact

AllTerra Contact Details

For any further questions or assistance, feel free to contact our customer service team at customerservice@allterracentral.com or (877)621-4336.

For more information visit our contact page.

We're here to help!