AllTerra Technical Support is here to help
AllTerra Central's knowledgeable technical support experts - Level 2, Field-Certified, Survey and GIS Technicians - are ready to help you with any questions you have. With over 20+ years of surveying field experience with Trimble products, you can trust that we can help you with almost every technical question you have. Every day we help customers with issues ranging from:
GPS - Rover is not getting radio connection, limited range on your rover radio, base is not transmitting and Bluetooth issues.
Robotic Total Station - Data collector not connecting with the robot, limited range with the robot, prism isn't being tracked.
Conventional Total Station - Data collector not communicating with the instrument or how to change the baud rate or a prism constant.
VRS Issues - Can't connect to the VRS network, login fails when survey starts or stays in float after the survey is started
Data Collector Issues - How to Bluetooth devices, how to create a survey style or touchscreen stops working.
Introducing BILLY RAY'S TECH TALK
Introducing BILLY RAY'S TECH TALK by AllTerra, featuring in-depth reviews of the latest Trimble equipment and tips and tricks to help you.
Our first video takes a look at the new Trimble X7 and it's essential features.
Technical Support Library
Need to walk through it step-by-step? Visit our Technical Support library of information and relevant documentation for your Surveying, GIS and Marine equipment questions. Find answers by browsing helpful articles and YouTube videos. You can also ask questions.
NEW TECH TIPS! (click titles to open)
ALERT: Urgent Critical change to GEOID 18 files
Converting Sonarmite Data
Creating RTK INFILL Survey Style in Trimble Access
Win10 Fix for WMDC
NEW Radio Settings for the R8 and R10 receivers on the TDL-450 radio
Creator Build 1809 fix
Setting up R10 with SIM card as a Hot Spot
Download Receiver Files & Send Files to OPUS
How to find your SIM PHONE NUMBER in your TSC3
Keypad functions for TSC3
RTK Survey Style
RTK setup TC7 Trimmark III
RTK TSC7 R10 Trimmark Radio
SafeNet Sentinel HASP driver update
Trimble Access RTKNET Setup
Windows 10 Creator Build 1809 Fix